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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

0

Upcoming Maintenances

5

Incidents Last 30 Days

14

Maintenances Last 30 Days

External Services

History (Last 7 days)

Description

The Westmoreland building will undergo a planned power outage that will impact all on-campus networks and systems. As such, IT will perform a scheduled system shutdown of the TEST environments of the Colleague ERP System. Reason: Planned building Power Outage Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Related Events (if any): None


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

October 2, 2024 6:00PM - October 3, 2024 8:00AM PDT



October 2, 2024 6:00PM PDT
[Update] Scheduled maintenance is starting.

October 3, 2024 5:23AM PDT
[Update] The TEST environments of the Colleague ERP System are now operational.

Description

The Westmoreland building will undergo a planned power outage that will impact all on-campus networks and systems. As such, IT will perform a scheduled system shutdown of all on-campus networks and systems before the Westmoreland building power outage. Reason: Planned building Power Outage Expected Impact: All on-campus networks (wired and wireless), systems, phones, etc., will be inaccessible or considered unreliable during this time. Access to on-campus systems will not be possible from both off and on-campus. Related Events (if any): None


Components

Business Systems, Web Sites, Campus Network and Infrastructure, Teaching & Learning


Services

Colleague ERP, Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus Compute and Storage, Campus VPN, Campus Email Relay, Colleague Self Service, Colleague Payment Gateway, Colleague UI, TEST Colleague ERP Environment, EMS Room Scheduling, Informer Reporting, LogMeIn Remote Access, PaperCut Student Printing, PaperCut Student Printing: Web Print, Library Lab Home Folder Server, GoTo/Jive Phone System, Perceptive Content (Formerly ImageNow) Document Management System, Card Access System, Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server, Faculty and Staff Print Server, Mango Digital Signage, Classrooms and Computer Labs, Web Forms


Schedule

October 2, 2024 11:15PM - October 3, 2024 4:00AM PDT



October 2, 2024 11:15PM PDT
[Update] Scheduled maintenance is starting.

October 3, 2024 12:09AM PDT
[Update] The planned power shutdown in Westmoreland has been canceled for tonight. It will be rescheduled for a later date.

Description

IT will perform scheduled system maintenance on the TEST environment of the Colleague ERP System. Reason: Update the Colleague TEST environment with current data. Expected Impact: The TEST environment of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

October 1, 2024 4:30AM - October 1, 2024 10:30AM PDT



October 1, 2024 4:30AM PDT
[Update] Scheduled maintenance is starting.

October 1, 2024 8:41AM PDT
[Update] The Colleague TEST environment is now operational.

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems. Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.


Components

Business Systems


Services

Card Access System


Schedule

September 30, 2024 7:00AM - September 30, 2024 10:00AM PDT



September 30, 2024 7:00AM PDT
[Update] Scheduled maintenance is starting.

September 30, 2024 10:00AM PDT
[Update] Scheduled maintenance is complete.

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Print Server


Schedule

September 30, 2024 5:00AM - September 30, 2024 8:00AM PDT



September 30, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

September 30, 2024 8:00AM PDT
[Update] Scheduled maintenance is complete.

Description

IT will be performing scheduled maintenance of the PAPERCUT Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

September 30, 2024 5:00AM - September 30, 2024 7:30AM PDT



September 30, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

September 30, 2024 7:30AM PDT
[Update] Scheduled maintenance is complete.