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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

2

Upcoming Maintenances

3

Incidents Last 30 Days

15

Maintenances Last 30 Days

External Services

Acquia

AWS Route 53

Azure

DocuSign

MS Office365

ShareFile

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Campus Network - 9/9/2026 Planned Maintenance

Schedule

September 9, 2026 6:00AM - 8:00AM PDT

Components

Campus Network and Infrastructure

Services

Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus VPN

Description

IT will be performing scheduled system maintenance on the campus network (wired and wireless). Reason: To ensure optimal security, functionality, and performance. Expected Impact: The campus network (wired and wireless) and all systems and services that utilize it may become inaccessible and should be considered unreliable during this time.
Scheduled Maintenance: TEST environments of the Colleague ERP System Planned Maintenance

Schedule

September 10, 2026 4:30AM - 8:30AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.

History (Last 7 days)

Scheduled Maintenance: Qwickly Attendance - 9/5/2026Planned Maintenance

Description

On Saturday, September 5th, Qwickly Attendance will perform a maintenance event. This maintenance event is required for all Qwickly Attendance customers and will last for up to 4 hours. Qwickly Attendance will be unavailable during this time. What: Qwickly Attendance maintenance event When: Saturday, September 5th at 6:00 am Pacific Why: Scheduled maintenance Expected Impact: Qwickly Attendance will be unavailable during this time Related Events (if any): None


Components

Teaching & Learning


Services

Qwickly Attendance


Schedule

September 5, 2026 6:00AM - September 5, 2026 10:00AM PDT


September 5, 2026 6:00AM PDT
UPDATE

Scheduled maintenance is starting.

September 5, 2026 10:00AM PDT
UPDATE

Scheduled maintenance is complete.
Service Degradation: Microsoft 365 Email - 9/4/2026Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Email and Office 365


Services

Email



September 4, 2026 7:27AM PDT
IDENTIFIED

Microsoft is currently reporting issues affecting Exchange Online email services. Reported impacts include: -Users may have experienced delays in sending and receiving email messages from external domains in Exchange Online. -Users may experience intermittent "Server Busy" errors affecting multiple mailboxes. SW IT is monitoring the issue and will provide updates as Microsoft releases additional information.

September 4, 2026 8:28AM PDT
IDENTIFIED

Microsoft reports that the issue has been largely resolved. Some messages sent to or from SWLAW email accounts may have experienced delays. Backlogged emails are still being processed, and most affected messages should be delivered automatically. If an email is not delivered within 24 to 72 hours, or if the sender receives a delivery failure notice (NDR), the message will need to be resent.

September 4, 2026 9:51AM PDT
RESOLVED

Microsoft has confirmed this issue is now resolved. Backlogged emails are still being processed, and most affected messages should be delivered automatically. If an email is not delivered within 24 to 72 hours, or if the sender receives a delivery failure notice (NDR), the message will need to be resent.
Service Degradation: Microsoft 365 Services - 11/25/2024 Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Sites, Email and Office 365


Services

Portal, Email, OneDrive, Teams



August 31, 2026 8:55AM PDT
INVESTIGATING

Microsoft reported that users may experience issues when utilizing multiple Microsoft 365 services.

September 2, 2026 11:20PM PDT
RESOLVED

Microsoft has restored authentication services that were determined to be the root cause of the issue, and their services remains online and healthy.
Unplanned Service Disruption: Student Printing (PaperCut) - 8/27/2026Degraded Performance

Incident Status

Degraded Performance


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print



August 27, 2026 8:29PM PDT
INVESTIGATING

SW IT is currently investigating an issue with PaperCut, and access may be limited or interrupted at this time. Submitting jobs and accessing the platform from off campus will not be available until further notice.

August 27, 2026 8:40PM PDT
INVESTIGATING

SW IT is taking the PaperCut system offline. Our team is actively working to restore service as soon as possible.

August 28, 2026 11:11AM PDT
IDENTIFIED

PaperCut remains offline as we work through the identified issues. Additional updates will be provided as progress is made.

August 29, 2026 5:53PM PDT
IDENTIFIED

PaperCut remains offline while we continue working to resolve the remaining issues. Progress has been made toward restoring service; however, the system remains inaccessible. Additional updates will be provided as work continues.

September 1, 2026 4:53PM PDT
MONITORING

The PaperCut platform has been restored and is now available. At this time, access is available only while connected to the on-campus network. We will continue to monitor the platform to ensure stability and performance. Thank you for your patience and understanding.

September 2, 2026 5:24PM PDT
RESOLVED

The PaperCut platform has remained stable and fully operational. Access to PaperCut is available only when connected to on-campus networks.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 AM so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway (Tuition Payments), Colleague UI, Informer Reporting


Schedule

August 30, 2026 4:00AM - August 30, 2026 8:00AM PDT


August 30, 2026 4:00AM PDT
UPDATE

Scheduled maintenance is starting.

August 30, 2026 7:09AM PDT
UPDATE

Maintenance is complete.