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Planned Maintenance In Progress

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Scheduled Maintenance: Card Access & Surveillance - 04/22/2025Planned Maintenance

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

Components

Business Systems

Services

Card Access System

Schedule

April 22, 2025 7:00AM - 10:00AM PDT


April 22, 2025 7:00AM PDT
[Update] Scheduled maintenance is starting.

Business Systems

Planned Maintenance

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

2

Upcoming Maintenances

2

Incidents Last 30 Days

21

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Critical Maintenance: Campus Network - 4/23/2025Planned Maintenance

Schedule

April 23, 2025 6:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus VPN

Description

IT will be performing critical scheduled system maintenance on the campus network. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The campus network and all systems and services that utilize it may become inaccessible and should be considered unreliable during this time. Related Events (if any): None
Scheduled Maintenance: Campus Email Relay - 4/24/2025Planned Maintenance

Schedule

April 24, 2025 6:00PM - 9:00PM PDT

Components

Campus Network and Infrastructure

Services

Campus Email Relay

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.

History (Last 7 days)

Scheduled Maintenance: Print Server - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Print Server


Schedule

April 22, 2025 5:00AM - April 22, 2025 8:00AM PDT


April 22, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Student Printing (PAPERCUT) - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled maintenance of the PAPERCUT Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

April 22, 2025 5:00AM - April 22, 2025 7:30AM PDT


April 22, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Campus Wireless Network - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

April 22, 2025 6:00AM - April 22, 2025 7:30AM PDT


April 22, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: EMS Room Reservation - 4/21/2025Planned Maintenance

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.


Components

Business Systems


Services

EMS Room Scheduling


Schedule

April 21, 2025 5:30AM - April 21, 2025 8:00AM PDT


April 21, 2025 5:30AM PDT
[Update] Scheduled maintenance is starting.

April 21, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

April 21, 2025 4:30AM - April 21, 2025 8:30AM PDT


April 21, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

April 21, 2025 6:48AM PDT
[Update] Maintenance is complete and the systems are operational.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

April 19, 2025 4:00AM - April 19, 2025 8:00AM PDT


April 19, 2025 5:04AM PDT
[Update] Scheduled maintenance is starting.

April 19, 2025 7:28AM PDT
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational.
Scheduled Maintenance: Content Servers - 4/17/2025Planned Maintenance

Description

IT will be performing system maintenance on the Content Servers. Reason: To ensure optimal functionality and performance. Expected Impact: The Content Servers will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Perceptive Content (Formerly ImageNow) Document Management System


Schedule

April 17, 2025 5:00AM - April 17, 2025 8:00AM PDT


April 17, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 17, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Unplanned Service Disruption: Zoom - 4/16/2025Service Disruption

Incident Status

Service Disruption


Components

Zoom Conferencing


Services

Zoom Meetings, Zoom Video Webinars, Zoom Cloud Recording



April 16, 2025 12:13PM PDT
[Investigating] IT is investigating a service disruption with the entire Zoom platform. Please transition necessary meetings to Microsoft Teams in the interim.

April 16, 2025 1:05PM PDT
[Identified] Zoom has identified the issue and is actively working on a resolution. There is no ETA at this time.

April 16, 2025 1:39PM PDT
[Identified] Zoom is reporting that they are starting to see a recovery for their services. However, due to the nature of the issue, recovery may not be simultaneous for all customers.

April 16, 2025 3:22PM PDT
[Resolved] All Zoom services are now operational.
Scheduled Maintenance: File Servers - 4/16/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server


Schedule

April 16, 2025 5:00AM - April 16, 2025 8:00AM PDT


April 16, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 16, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Campus Wireless Network - 4/16/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

April 16, 2025 6:00AM - April 16, 2025 7:30AM PDT


April 16, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

April 16, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.