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Unplanned Service Disruption: EMS - 7/1/2025Operational

Incident Status

Operational

Components

Business Systems

Services

EMS Room Scheduling


July 1, 2025 12:46PM PDT
[Investigating] IT is actively investigating an unplanned partial service interruption on EMS that is causing errors.

July 1, 2025 1:41PM PDT
[Monitoring] IT has reverted the changes made to EMS during the maintenance this morning to restore system functionality. EMS is now operational and undergoing additional monitoring to confirm expected functionality and stability.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

8

Upcoming Maintenances

2

Incidents Last 30 Days

16

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: File Servers - 7/16/2025Planned Maintenance

Schedule

July 16, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Perceptive Content - 7/17/2025Planned Maintenance

Schedule

July 17, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

July 20, 2025 4:00AM - 8:00AM PDT

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 AM so maintenance can begin.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Schedule

July 21, 2025 4:30AM - 8:30AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.
Scheduled Maintenance: EMS Room Reservation - 7/21/2025Planned Maintenance

Schedule

July 21, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.
Scheduled Maintenance: Student Printing (PAPERCUT) - 7/22/2025Planned Maintenance

Schedule

July 22, 2025 5:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Print Server - 7/22/2025Planned Maintenance

Schedule

July 22, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Card Access & Surveillance - 7/22/2025Planned Maintenance

Schedule

July 22, 2025 7:00AM - 10:00AM PDT

Components

Business Systems

Services

Card Access System

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

History (Last 7 days)

Scheduled Maintenance: Forms Server - 7/15/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.


Components

Web Sites


Services

Web Forms


Schedule

July 15, 2025 5:00AM - July 15, 2025 8:00AM PDT


July 15, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

July 15, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

July 14, 2025 4:30AM - July 14, 2025 8:30AM PDT


July 14, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

July 14, 2025 7:36AM PDT
[Update] Maintenance is complete.
Scheduled Maintenance: Student Printing (PAPERCUT) - 7/10/2025Planned Maintenance

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

July 10, 2025 6:00AM - July 10, 2025 7:30AM PDT


July 10, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

July 10, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI and Colleague Self-Service will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 7:00 AM so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI


Schedule

July 9, 2025 7:00AM - July 9, 2025 8:00AM PDT


July 9, 2025 7:00AM PDT
[Update] Scheduled maintenance is starting.

July 9, 2025 7:34AM PDT
[Update] Maintenance is complete. Colleague UI and Self-Service are operational