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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

5

Upcoming Maintenances

3

Incidents Last 30 Days

16

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: EMS Room Reservation - 3/24/2025Planned Maintenance

Schedule

March 24, 2025 5:30AM - 8:00AM PDT

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.
Scheduled Maintenance: Campus Internet Connection - 3/25/2025Planned Maintenance

Schedule

March 25, 2025 12:00AM - 6:00AM PDT

Components

Business Systems, Web Sites, Campus Network and Infrastructure

Services

Colleague ERP, Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus Compute and Storage, Campus VPN, Campus Email Relay, Colleague Self Service, Colleague Payment Gateway, Colleague UI, TEST Colleague ERP Environment, EMS Room Scheduling, Informer Reporting, LogMeIn Remote Access, PaperCut Student Printing, PaperCut Student Printing: Web Print, Library Lab Home Folder Server, GoTo/Jive Phone System, Perceptive Content (Formerly ImageNow) Document Management System, Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server, Faculty and Staff Print Server, Mango Digital Signage, Web Forms

Description

The Campus Internet Service Provider (ISP) has scheduled maintenance of our campus Internet connection on Tuesday, March 25, 2025, between 12:00 AM and 6:00 AM, resulting in a total loss of connectivity to and from all on-campus systems for up to 6 hours. Reason: Scheduled Maintenance Expected Impact: The campus Internet connection and all on-campus services (e.g., wired & wireless networks, Self-Service, etc.) will become inaccessible for up to 6 hours during this maintenance window. Please note that this will not impact the Residence at 7th. Related Events (if any): None
Scheduled Maintenance: Print Server - 3/25/2025Planned Maintenance

Schedule

March 25, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Student Printing (PAPERCUT) - 3/25/2025Planned Maintenance

Schedule

March 25, 2025 5:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PAPERCUT Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Campus Email Relay - 3/27/2025Planned Maintenance

Schedule

March 27, 2025 6:00PM - 9:00PM PDT

Components

Campus Network and Infrastructure

Services

Campus Email Relay

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.

History (Last 7 days)

Scheduled Maintenance: Campus Email Relay - 3/20/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.


Components

Campus Network and Infrastructure


Services

Campus Email Relay


Schedule

March 20, 2025 6:00PM - March 20, 2025 11:59PM PDT


March 20, 2025 6:00PM PDT
[Update] Scheduled maintenance is starting.

March 20, 2025 11:59PM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Perceptive Content - 3/20/2025Planned Maintenance

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Perceptive Content (Formerly ImageNow) Document Management System


Schedule

March 20, 2025 5:00AM - March 20, 2025 8:00AM PDT


March 20, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

March 20, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Critical Maintenance: Colleague Self-Service (Test environment)Planned Maintenance

Description

IT will be performing critical maintenance on the Colleague Self-Service TEST environment. Reason: To ensure optimal functionality and performance. Expected Impact: The Colleague Self-Service test environment will be inaccessible or considered unreliable during this time. Please log out now so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

March 20, 2025 4:00AM - March 20, 2025 5:00AM PDT


March 20, 2025 4:00AM PDT
[Update] Scheduled maintenance is starting.

March 20, 2025 5:01AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: File Servers - 3/19/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server


Schedule

March 19, 2025 5:00AM - March 19, 2025 8:00AM PDT


March 19, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

March 19, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Campus Wireless Network - 3/19/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

March 19, 2025 6:00AM - March 19, 2025 7:30AM PDT


March 19, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

March 19, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Forms Server - 3/18/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.


Components

Web Sites


Services

Web Forms


Schedule

March 18, 2025 5:00AM - March 18, 2025 8:00AM PDT


March 18, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

March 18, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

March 17, 2025 4:30AM - March 17, 2025 8:30AM PDT


March 17, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

March 17, 2025 7:39AM PDT
[Update] The TEST environments of the Colleague ERP System are now operational.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

March 16, 2025 4:00AM - March 16, 2025 8:00AM PDT


March 16, 2025 4:00AM PDT
[Update] Scheduled maintenance is starting.

March 16, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.