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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

6

Upcoming Maintenances

1

Incidents Last 30 Days

19

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Perceptive Content - 5/22/2025Planned Maintenance

Schedule

May 22, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Informer Reporting Platform UpgradePlanned Maintenance

Schedule

May 22, 2025 7:00AM - 9:00AM PDT

Components

Business Systems

Services

Informer Reporting

Description

IT will be performing an upgrade to the Informer reporting platform. Reason: Ensure optimal functionality and performance. Expected Impact: Informer will be inaccessible or considered unreliable during this time. Please save all your work and sign out before 7:00 AM so maintenance can begin.
Scheduled Maintenance: Qwickly Attendance - 5/23/2025Planned Maintenance

Schedule

May 23, 2025 4:00PM - 7:00PM PDT

Components

Teaching & Learning

Services

Qwickly Attendance

Description

On Friday, May 23rd, Qwickly Attendance will perform a maintenance event to optimize server performance and security. This maintenance is required for all Qwickly Attendance customers. What: Qwickly Attendance maintenance event When: Friday, May 23rd at 4:00 pm - 7:00 pm Why: Optimize server performance and security Expected Impact: Qwickly Attendance will be unavailable during this maintenance event Related Events (if any): None If you have any questions or concerns about the maintenance event, please submit an IT ticket to ithelp@swlaw.edu, or call (213) 738-6762.
Scheduled Maintenance: Student Printing (PAPERCUT) - 5/27/2025Planned Maintenance

Schedule

May 27, 2025 5:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Print Server - 5/27/2025Planned Maintenance

Schedule

May 27, 2025 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Card Access & Surveillance - 05/27/2025Planned Maintenance

Schedule

May 27, 2025 7:00AM - 10:00AM PDT

Components

Business Systems

Services

Card Access System

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

History (Last 7 days)

Scheduled Maintenance: File Servers - 5/21/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server


Schedule

May 21, 2025 5:00AM - May 21, 2025 8:00AM PDT


May 21, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

May 21, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Forms Server - 5/20/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.


Components

Web Sites


Services

Web Forms


Schedule

May 20, 2025 5:00AM - May 20, 2025 8:00AM PDT


May 20, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

May 20, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

May 19, 2025 4:30AM - May 19, 2025 8:30AM PDT


May 19, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

May 19, 2025 7:48AM PDT
[Update] Maintenance is complete and the systems are operational.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

May 18, 2025 4:00AM - May 18, 2025 8:00AM PDT


May 18, 2025 4:00AM PDT
[Update] Scheduled maintenance is starting.

May 18, 2025 7:08AM PDT
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational.
Critical Maintenance: Colleague Self-ServicePlanned Maintenance

Description

IT will be performing scheduled critical maintenance on Colleague Self-Service. Reason: To ensure optimal functionality and performance. Expected Impact: Colleague Self-Service may be unreliable during this time.


Components

Business Systems, Web Sites


Services

Colleague Self Service, Colleague Payment Gateway


Schedule

May 16, 2025 9:00AM - May 16, 2025 9:30AM PDT


May 16, 2025 9:00AM PDT
[Update] Scheduled maintenance is starting.

May 16, 2025 9:08AM PDT
[Update] Colleague Self-Service is now operational.