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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

6

Upcoming Maintenances

6

Incidents Last 30 Days

15

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

April 21, 2024 4:00AM - 8:00AM PDT

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.
Scheduled Maintenance: EMS Room Reservation - 4/22/2024Planned Maintenance

Schedule

April 22, 2024 5:30AM - 8:00AM PDT

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Schedule

April 22, 2024 6:00AM - 10:00AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:00 am so maintenance can begin.
Scheduled Maintenance: Student Printing (OCS) - 4/23/2024Planned Maintenance

Schedule

April 23, 2024 5:00AM - 8:00AM PDT

Components

Campus Network and Infrastructure

Services

Student Printing OCS

Description

IT will be performing scheduled maintenance of the OCS Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Print Server - 4/23/2024Planned Maintenance

Schedule

April 23, 2024 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Card Access & Surveillance - 4/23/2024Planned Maintenance

Schedule

April 23, 2024 7:00AM - 10:00AM PDT

Components

Business Systems

Services

Card Access System

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems. Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

History (Last 7 days)

Scheduled Maintenance: Campus Email Relay - 4/18/2024Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.


Components

Campus Network and Infrastructure


Services

Campus Email Relay


Schedule

April 18, 2024 6:00PM - April 18, 2024 9:00PM PDT


April 18, 2024 6:00PM PDT
[Update] Scheduled maintenance is starting.

April 18, 2024 9:00PM PDT
[Update] Scheduled maintenance is complete.
Unplanned Service Disruption: Student Printing OCS - 4/18/2024Service Disruption

Incident Status

Service Disruption


Components

Campus Network and Infrastructure


Services

Student Printing OCS



April 18, 2024 4:09PM PDT
[Investigating] IT is actively investigating an unplanned service interruption of the student printing system.

April 18, 2024 4:27PM PDT
[Monitoring] IT has identified and fixed the issue. IT is continuing to monitor the system for stability.

April 18, 2024 7:58PM PDT
[Resolved] The OCS Student Print system has remained stable and operational.
Critical Scheduled Maintenance: EMS Room Reservation - 4/17/2024Planned Maintenance

Description

IT will be performing critical system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible from both off and on-campus during this time.


Components

Business Systems


Services

EMS Room Scheduling


Schedule

April 17, 2024 7:00AM - April 17, 2024 8:00AM PDT


April 17, 2024 7:00AM PDT
[Update] Scheduled maintenance is starting.

April 17, 2024 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: File Servers - 4/17/2024Planned Maintenance

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server


Schedule

April 17, 2024 5:00AM - April 17, 2024 8:00AM PDT


April 17, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 17, 2024 8:00AM PDT
[Update] Scheduled maintenance is complete.
Unplanned Service Disruption: Monday.com Project Management - 4/16/2024 #2Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Business Systems


Services

Monday.com Project Management



April 16, 2024 8:24AM PDT
[Investigating] monday.com reports that they are currently investigating reports of connectivity issues across their platform. The monday.com team is working to resolve this promptly.

April 16, 2024 8:35AM PDT
[Identified] monday.com has implemented a fix for the connectivity issues and is monitoring for the restoration of full system stability. However, Automations and API are still experiencing issues/delays.

April 16, 2024 9:09AM PDT
[Investigating] monday.com is again investigating reports of connectivity issues across their platform.

April 16, 2024 9:52AM PDT
[Monitoring] monday.com has implemented a fix and is monitoring results to restore full system stability.

April 16, 2024 10:25AM PDT
[Resolved] monday.com reports that their platform is now back to regular service. Please refresh your browser to access the platform.
Scheduled Maintenance: Forms Server - 4/16/2024Planned Maintenance

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus


Components

Web Sites


Services

Web Forms


Schedule

April 16, 2024 5:00AM - April 16, 2024 8:00AM PDT


April 16, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 16, 2024 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Perceptive Content Application Server - 4/16/2024 Planned Maintenance

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Perceptive Content (Formerly ImageNow) Document Management System


Schedule

April 16, 2024 5:00AM - April 16, 2024 8:00AM PDT


April 16, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 16, 2024 8:00AM PDT
[Update] Scheduled maintenance is complete.
Unplanned Service Disruption: Monday.com Project Management - 4/16/2024Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Business Systems


Services

Monday.com Project Management



April 16, 2024 2:12AM PDT
[Investigating] monday.com reports that they are currently investigating reports of connectivity issues across their platform. The monday.com team is working to resolve this promptly.

April 16, 2024 2:36AM PDT
[Identified] monday.com has implemented a fix and they are monitoring the results to restore full system stability.

April 16, 2024 3:24AM PDT
[Resolved] monday.com reports that its platform is now back to its regular service.
Scheduled Maintenance: TEST environments of the Colleague ERP System Planned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

April 15, 2024 4:00AM - April 15, 2024 8:00AM PDT


April 15, 2024 4:00AM PDT
[Update] Scheduled maintenance is starting.

April 15, 2024 6:42AM PDT
[Update] The TEST environments of the Colleague ERP System are now operational.
Scheduled Maintenance: Colleague PRODUCTION Environment Server Upgrade ExtendedPlanned Maintenance

Description

IT is extending the scheduled system maintenance on the Colleague ERP system. Reason: Colleague PRODUCTION environment server upgrade. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus.


Components

Business Systems


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

April 14, 2024 10:00AM - April 14, 2024 12:00PM PDT


April 14, 2024 10:23AM PDT
[Update] Extended maintenance has started at 10:00 AM.

April 14, 2024 10:54AM PDT
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational.
Scheduled Maintenance: Colleague PRODUCTION Environment Server UpgradePlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Colleague PRODUCTION environment server upgrade. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

April 14, 2024 4:00AM - April 14, 2024 10:00AM PDT


April 14, 2024 4:00AM PDT
[Update] Scheduled maintenance is starting.

April 14, 2024 10:00AM PDT
[Update] Scheduled maintenance is complete.