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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

4

Upcoming Maintenances

5

Incidents Last 30 Days

16

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

September 15, 2024 4:00AM - 8:00AM PDT

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.
Scheduled Maintenance: Forms Server - 9/17/2024Planned Maintenance

Schedule

September 17, 2024 5:00AM - 8:00AM PDT

Components

Web Sites

Services

Web Forms

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.
Scheduled Maintenance: File Servers - 9/18/2024Planned Maintenance

Schedule

September 18, 2024 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Perceptive Content Application Server - 9/19/2024Planned Maintenance

Schedule

September 19, 2024 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.

History (Last 7 days)

Unplanned Service Interruption 2: Canvas - 9/11/2024Operational

Incident Status

Operational


Components

Teaching & Learning


Services

Canvas Learning Management System (LMS)



September 12, 2024 10:47AM PDT
[Resolved] Specific LTIs failing to launch from Global Navigation Menu. INSTRUCTURE reported that their engineers have resolved this behavior and users are able to access LTIs from the Global Navigation menu again.
Unplanned Service Interruption: Canvas - 9/11/2024Operational

Incident Status

Operational


Components

Teaching & Learning


Services

Canvas Learning Management System (LMS)



September 12, 2024 10:43AM PDT
[Resolved] Users getting 500 errors
Unplanned Service Disruption: Bullocks Wilshire 5th Floor NetworkPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Campus Network and Infrastructure


Services

Campus Wireless Network, Campus Wired Network



September 7, 2024 8:45PM PDT
[Investigating] IT had reports and is investigating issues with the Bullocks Wilshire 5th-floor network, both wired and wireless.

September 7, 2024 10:06PM PDT
[Identified] IT has identified the likely cause of the service disruption and implemented a workaround to restore operational functionality and performance.

September 9, 2024 8:22AM PDT
[Resolved] IT has addressed the identified root cause of the issue impacting both wired and wireless networks on the 5th floor of Bullocks Wilshire.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:00 AM so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

September 9, 2024 4:00AM - September 9, 2024 8:00AM PDT


September 9, 2024 4:00AM PDT
[Update] Scheduled maintenance is starting.

September 9, 2024 6:35AM PDT
[Update] The TEST environments of the Colleague ERP System are now operational.