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Active Incident

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Unplanned Service Disruption: EMS - 7/1/2025Operational

Incident Status

Operational

Components

Business Systems

Services

EMS Room Scheduling


July 1, 2025 12:46PM PDT
[Investigating] IT is actively investigating an unplanned partial service interruption on EMS that is causing errors.

July 1, 2025 1:41PM PDT
[Monitoring] IT has reverted the changes made to EMS during the maintenance this morning to restore system functionality. EMS is now operational and undergoing additional monitoring to confirm expected functionality and stability.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

2

Upcoming Maintenances

4

Incidents Last 30 Days

14

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Student Printing (PAPERCUT) - 7/10/2025Planned Maintenance

Schedule

July 10, 2025 6:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Schedule

July 14, 2025 4:30AM - 8:30AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.

History (Last 7 days)

Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI and Colleague Self-Service will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 7:00 AM so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI


Schedule

July 9, 2025 7:00AM - July 9, 2025 8:00AM PDT


July 9, 2025 7:00AM PDT
[Update] Scheduled maintenance is starting.

July 9, 2025 7:34AM PDT
[Update] Maintenance is complete. Colleague UI and Self-Service are operational