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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

6

Upcoming Maintenances

3

Incidents Last 30 Days

19

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

June 16, 2024 4:00AM - 8:00AM PDT

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Schedule

June 17, 2024 4:00AM - 8:00AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:00 am so maintenance can begin.
Scheduled Maintenance: Campus Wireless Network - 6/17/2024Planned Maintenance

Schedule

June 17, 2024 6:00AM - 8:00AM PDT

Components

Campus Network and Infrastructure

Services

Campus Wireless Network

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None
Scheduled Maintenance: Forms Server - 6/18/2024Planned Maintenance

Schedule

June 18, 2024 5:00AM - 8:00AM PDT

Components

Web Sites

Services

Web Forms

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.
Scheduled Maintenance: File Servers - 6/18/2024Planned Maintenance

Schedule

June 18, 2024 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Perceptive Content Application Server - 6/18/2024Planned Maintenance

Schedule

June 18, 2024 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.

History (Last 7 days)

Unplanned Service Interruption: Instructure - 6/12/2024Degraded Performance

Incident Status

Degraded Performance


Components

Teaching & Learning


Services

Canvas Learning Management System (LMS), Canvas Studio



June 12, 2024 12:43PM PDT
[Investigating] Users may have experienced the error "This website is under heavy load". Estimated Impact: Instructure Related Events (if any): None

June 12, 2024 12:44PM PDT
[Resolved] This incident has been resolved.
Scheduled Maintenance: Campus Wireless Network - 6/12/2024Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

June 12, 2024 6:00AM - June 12, 2024 7:30AM PDT


June 12, 2024 6:00AM PDT
[Update] Scheduled maintenance is starting.

June 12, 2024 7:19AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

June 10, 2024 4:30AM - June 10, 2024 8:30AM PDT


June 10, 2024 4:30AM PDT
[Update] Scheduled maintenance is starting.

June 10, 2024 5:50AM PDT
[Update] The TEST environments of the Colleague ERP System are now operational.
Unscheduled Maintenance: PRODUCTION and TEST environments of the Colleague ERP System - 6/9/2024Planned Maintenance

Description

IT will be performing unscheduled system maintenance on both the PRODUCTION and TEST Colleague ERP system environments. Reason: To ensure optimal security and functionality. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY for both PRODUCTION and TEST will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 5:00 am so maintenance can begin. Related Events (if any): None


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, TEST Colleague ERP Environment, Informer Reporting


Schedule

June 9, 2024 5:00AM - June 9, 2024 8:00AM PDT


June 9, 2024 5:00AM PDT
[Update] Scheduled maintenance is starting.

June 9, 2024 6:30AM PDT
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational for all environments.