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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

4

Upcoming Maintenances

2

Incidents Last 30 Days

19

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

April 28, 2025 4:30AM - 6:30AM PDT

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:30 am so maintenance can begin.
Scheduled Critical Maintenance: Student Printing (PAPERCUT) - 4/22/2025Planned Maintenance

Schedule

April 28, 2025 6:00AM - 7:30AM PDT

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Colleague Self-Service (Test environment)Planned Maintenance

Schedule

April 28, 2025 8:00AM - 9:00AM PDT

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environment of Colleague Self-Service. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environment of Colleague Self-Service will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out before 8:00 AM so maintenance can begin.
Scheduled Maintenance: Campus Internet Connection - 5/14/2025Planned Maintenance

Schedule

May 14, 2025 12:00AM - 6:00AM PDT

Components

Business Systems, Web Sites, Campus Network and Infrastructure

Services

Colleague ERP, Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus VPN, Campus Email Relay, Colleague Self Service, Colleague Payment Gateway, Colleague UI, TEST Colleague ERP Environment, EMS Room Scheduling, Informer Reporting, LogMeIn Remote Access, PaperCut Student Printing, PaperCut Student Printing: Web Print, Perceptive Content (Formerly ImageNow) Document Management System, Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server, Faculty and Staff Print Server

Description

On Wednesday, May 14, 2025, between 12:00 AM and 6:00 AM, our Internet Service Provider (ISP) has scheduled maintenance of our campus Internet connection, resulting in a total loss of connectivity to and from all on-campus systems for up to 6 hours. Reason: Scheduled Maintenance Expected Impact: The campus Internet connection and all on-campus services (e.g., wired & wireless networks, Self-Service, etc.) will become inaccessible for up to 6 hours during this maintenance window. Please note that this will not impact the Residence at 7th. Related Events (if any): None

History (Last 7 days)

Scheduled Maintenance: Campus Email Relay - 4/24/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.


Components

Campus Network and Infrastructure


Services

Campus Email Relay


Schedule

April 24, 2025 6:00PM - April 24, 2025 9:00PM PDT


April 24, 2025 6:00PM PDT
[Update] Scheduled maintenance is starting.

April 24, 2025 9:00PM PDT
[Update] Scheduled maintenance is complete.
Scheduled Critical Maintenance: Campus Network - 4/23/2025Planned Maintenance

Description

IT will be performing critical scheduled system maintenance on the campus network. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The campus network and all systems and services that utilize it may become inaccessible and should be considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus VPN


Schedule

April 23, 2025 6:00AM - April 23, 2025 7:30AM PDT


April 23, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

April 23, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Card Access & Surveillance - 04/22/2025Planned Maintenance

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.


Components

Business Systems


Services

Card Access System


Schedule

April 22, 2025 7:00AM - April 22, 2025 10:00AM PDT


April 22, 2025 7:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 10:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Print Server - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Print Server


Schedule

April 22, 2025 5:00AM - April 22, 2025 8:00AM PDT


April 22, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Student Printing (PAPERCUT) - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled maintenance of the PAPERCUT Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

April 22, 2025 5:00AM - April 22, 2025 7:30AM PDT


April 22, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Campus Wireless Network - 4/22/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The on campus wireless system will be inaccessible or considered unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

April 22, 2025 6:00AM - April 22, 2025 7:30AM PDT


April 22, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

April 22, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: EMS Room Reservation - 4/21/2025Planned Maintenance

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.


Components

Business Systems


Services

EMS Room Scheduling


Schedule

April 21, 2025 5:30AM - April 21, 2025 8:00AM PDT


April 21, 2025 5:30AM PDT
[Update] Scheduled maintenance is starting.

April 21, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

April 21, 2025 4:30AM - April 21, 2025 8:30AM PDT


April 21, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

April 21, 2025 6:48AM PDT
[Update] Maintenance is complete and the systems are operational.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

April 19, 2025 4:00AM - April 19, 2025 8:00AM PDT


April 19, 2025 5:04AM PDT
[Update] Scheduled maintenance is starting.

April 19, 2025 7:28AM PDT
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational.