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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

1

Upcoming Maintenances

3

Incidents Last 30 Days

16

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Critical Maintenance: EMS Room Reservation - 07/01/2025Planned Maintenance

Schedule

July 1, 2025 7:00AM - 9:00AM PDT

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.

History (Last 7 days)

Scheduled Maintenance: Campus Email Relay - 6/26/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.


Components

Campus Network and Infrastructure


Services

Campus Email Relay


Schedule

June 26, 2025 6:00PM - June 26, 2025 9:00PM PDT


June 26, 2025 6:00PM PDT
[Update] Scheduled maintenance is starting.

June 26, 2025 9:00PM PDT
[Update] Scheduled maintenance is complete.
Critical Maintenance: Colleague Self-Service (Test environment) Planned Maintenance

Description

IT will be performing critical maintenance on the Colleague Self-Service TEST environment. Reason: To ensure optimal functionality and performance. Expected Impact: The Colleague Self-Service test environment will be inaccessible or considered unreliable during this time. Please log out at that time so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

June 26, 2025 5:00PM - June 26, 2025 6:00PM PDT


June 26, 2025 5:00PM PDT
[Update] Scheduled maintenance is starting.

June 26, 2025 5:42PM PDT
[Update] The TEST environment of Colleague Self-Service is now operational.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 am so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

June 26, 2025 4:30AM - June 26, 2025 5:30AM PDT


June 26, 2025 4:30AM PDT
[Update] Scheduled maintenance is starting.

June 26, 2025 5:30AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: EMS Room Reservation - 6/25/2025Planned Maintenance

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.


Components

Business Systems


Services

EMS Room Scheduling


Schedule

June 25, 2025 5:00AM - June 25, 2025 8:00AM PDT


June 25, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

June 25, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Unplanned Service Disruption: Multiple Systems - 6/24/2025Service Disruption

Incident Status

Service Disruption


Components

Business Systems


Services

Colleague ERP, Colleague Self Service, Colleague UI



June 24, 2025 9:24AM PDT
[Investigating] IT is investigating issues with multiple systems, including Colleague.

June 24, 2025 10:04AM PDT
[Investigating] IT is still working on the underlying problem, but impacted systems are recovering.

June 24, 2025 10:41AM PDT
[Monitoring] IT has addressed the underlying issues, which were ultimately less impactful than initially anticipated. All systems are fully operational, and IT continues to monitor to ensure complete resolution.

June 24, 2025 2:12PM PDT
[Resolved] The system has remained stable and operational. This has been resolved.
Scheduled Maintenance: Card Access & Surveillance - 6/24/2025Planned Maintenance

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.


Components

Business Systems


Services

Card Access System


Schedule

June 24, 2025 7:00AM - June 24, 2025 10:00AM PDT


June 24, 2025 7:00AM PDT
[Update] Scheduled maintenance is starting.

June 24, 2025 10:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Print Server - 6/24/2025Planned Maintenance

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.


Components

Business Systems


Services

Faculty and Staff Print Server


Schedule

June 24, 2025 5:00AM - June 24, 2025 8:00AM PDT


June 24, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

June 24, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: Student Printing (PAPERCUT) - 6/24/2025Planned Maintenance

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

June 24, 2025 5:00AM - June 24, 2025 7:30AM PDT


June 24, 2025 5:00AM PDT
[Update] Scheduled maintenance is starting.

June 24, 2025 7:30AM PDT
[Update] Scheduled maintenance is complete.