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Unplanned Service Disruption: Canvas - 5/7/2026Operational

Incident Status

Operational

Components

Teaching & Learning

Services

Canvas Learning Management System (LMS)


May 7, 2026 1:39PM PDT
INVESTIGATING

Canvas is currently experiencing a service disruption. IT is actively monitoring and gathering more information and will provide it as it becomes available.

May 7, 2026 4:46PM PDT
INVESTIGATING

Instructure reports the following: "Instructure has placed Canvas, Canvas Beta, and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible." IT continues to monitor this closely and will provide updates as they become available.

May 7, 2026 8:23PM PDT
MONITORING

Canvas is once again operational. The Information Technology team will continue to monitor Canvas and vendor updates from Instructure.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

3

Upcoming Maintenances

4

Incidents Last 30 Days

21

Maintenances Last 30 Days

External Services

Acquia

AWS Route 53

Azure

DocuSign

MS Office365

ShareFile

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Forms Server - 5/19/2026Planned Maintenance

Schedule

May 19, 2026 5:00AM - 8:00AM PDT

Components

Web Sites

Services

Web Forms

Description

IT will perform scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.
Scheduled Maintenance: File Servers - 5/20/2026Planned Maintenance

Schedule

May 20, 2026 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Perceptive Content - 5/21/2026Planned Maintenance

Schedule

May 21, 2026 5:00AM - 8:00AM PDT

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.

History (Last 7 days)

Unplanned Service Disruption: Bullocks Wilshire 5th Floor Network - 5/16/2026Service Disruption

Incident Status

Service Disruption


Components

Campus Network and Infrastructure


Services

Campus Wireless Network, Campus Wired Network



May 16, 2026 8:11AM PDT
INVESTIGATING

IT is investigating the power outage and subsequent loss of service to the Bullocks Wilshire 5th-floor network, both wired and wireless.

May 16, 2026 10:46AM PDT
IDENTIFIED

The issue appears to be caused by a larger power problem affecting part of the Bullocks Wilshire building. The Facilities team is investigating and is in close communication with the IT team to restore service as quickly as possible.

May 16, 2026 5:43PM PDT
RESOLVED

Power has been restored, and all systems are operational.
Scheduled Maintenance: Campus Wireless Network - 5/14/2026Planned Maintenance

Description

IT will perform scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The on-campus wireless system will be inaccessible or unreliable during this time. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

May 14, 2026 6:00AM - May 14, 2026 8:00AM PDT


May 14, 2026 6:00AM PDT
UPDATE

Scheduled maintenance is starting.

May 14, 2026 7:31AM PDT
UPDATE

Maintenance has been completed successfully.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

May 14, 2026 4:30AM - May 14, 2026 8:30AM PDT


May 14, 2026 4:30AM PDT
UPDATE

Scheduled maintenance is starting.

May 14, 2026 7:26AM PDT
UPDATE

Maintenance is complete.
Scheduled Maintenance: Student Printing (PAPERCUT) - 5/13/2026Planned Maintenance

Description

IT will perform scheduled maintenance on the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing, PaperCut Student Printing: Web Print


Schedule

May 13, 2026 5:00AM - May 13, 2026 7:30AM PDT


May 13, 2026 5:00AM PDT
UPDATE

Scheduled maintenance is starting.

May 13, 2026 7:30AM PDT
UPDATE

Scheduled maintenance is complete.
Scheduled Maintenance: Student Printing (PaperCut) - 5/12/2026Planned Maintenance

Description

IT will perform scheduled maintenance on the PaperCut Student Printing platform. Reason: To maintain optimal security and functionality. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or unreliable during this time.


Components

Campus Network and Infrastructure


Services

PaperCut Student Printing


Schedule

May 12, 2026 6:30AM - May 12, 2026 8:00AM PDT


May 12, 2026 6:30AM PDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 7:35AM PDT
UPDATE

Maintenance has been completed successfully.
Scheduled Maintenance: Campus Network - 5/12/2026Planned Maintenance

Description

IT will be performing scheduled system maintenance on the campus network (wired and wireless). Reason: To ensure optimal security, functionality, and performance. Expected Impact: The campus network (wired and wireless) and all systems and services that utilize it may become inaccessible and should be considered unreliable during this time.


Components

Campus Network and Infrastructure


Services

Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus VPN


Schedule

May 12, 2026 6:00AM - May 12, 2026 8:00AM PDT


May 12, 2026 6:00AM PDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 7:13AM PDT
UPDATE

Maintenance has been completed successfully.
Scheduled Maintenance: Campus Wireless Network Certificates - 5/11/2026Planned Maintenance

Description

IT will perform scheduled certificate maintenance on the Campus Wireless Network. Reason: To ensure optimal security and functionality. Expected Impact: People using iPhones/iPads must manually trust our newest certificate to join the wireless network. Related Events (if any): None


Components

Campus Network and Infrastructure


Services

Campus Wireless Network


Schedule

May 11, 2026 6:00AM - May 11, 2026 8:00AM PDT


May 11, 2026 6:00AM PDT
UPDATE

Scheduled maintenance is starting.

May 11, 2026 8:00AM PDT
UPDATE

Scheduled maintenance is complete.