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All Systems Operational

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Welcome to the SW IT Service Status page. This is the place to find real-time information about the status of our services. If you would like status updates delivered to your email, please click the subscribe button.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

11

Upcoming Maintenances

4

Incidents Last 30 Days

15

Maintenances Last 30 Days

External Services

Acquia

AWS Route 53

Azure

DocuSign

MS Office365

ShareFile

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Forms Server - 11/18/2025Planned Maintenance

Schedule

November 18, 2025 5:00AM - 8:00AM PST

Components

Web Sites

Services

Web Forms

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.
Scheduled Maintenance: File Servers - 11/19/2025Planned Maintenance

Schedule

November 19, 2025 5:00AM - 8:00AM PST

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Student Printing (PAPERCUT) - 11/19/2025Planned Maintenance

Schedule

November 19, 2025 5:00AM - 7:30AM PST

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PaperCut Student Printing platform. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Print Server - 11/19/2025Planned Maintenance

Schedule

November 19, 2025 5:00AM - 8:00AM PST

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Campus Email Relay - 11/20/2025Planned Maintenance

Schedule

November 20, 2025 6:00PM - 9:00PM PST

Components

Campus Network and Infrastructure

Services

Campus Email Relay

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.
Scheduled Maintenance: Campus Wireless Network - 11/22/2025Planned Maintenance

Schedule

November 22, 2025 8:00AM - 5:00PM PST

Components

Campus Network and Infrastructure

Services

Campus Wireless Network

Description

IT will be performing extended scheduled system maintenance on the Campus Wireless Network. Reason: To ensure optimal security, functionality, and performance of the system. Expected Impact: The campus wireless network will be offline on Saturday, November 22nd, from 8:00 a.m. to 5:00 p.m. in order to complete a critical system upgrade. During this period, all campus wireless services (including SWLAW Secure, SWLAW Guest, and others) will be unavailable. Note: The Residences at 7th will not be affected and will continue to have wireless access. Related Events (if any): None
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Schedule

November 23, 2025 4:00AM - 8:00AM PST

Components

Business Systems, Web Sites

Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 AM so maintenance can begin.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Schedule

November 24, 2025 4:30AM - 8:30AM PST

Components

Business Systems

Services

TEST Colleague ERP Environment

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.
Scheduled Maintenance: EMS Room Reservation - 11/24/2025Planned Maintenance

Schedule

November 24, 2025 5:00AM - 8:00AM PST

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.
Scheduled Maintenance: Perceptive Content - 11/24/2025Planned Maintenance

Schedule

November 24, 2025 5:00AM - 8:00AM PST

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Card Access & Surveillance - 11/25/2025Planned Maintenance

Schedule

November 25, 2025 7:00AM - 10:00AM PST

Components

Business Systems

Services

Card Access System

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems. Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

History (Last 7 days)

Unplanned Service Interruption: swlaw.edu - 11/13/2025Service Disruption

Incident Status

Service Disruption


Components

Web Sites


Services

swlaw.edu



November 13, 2025 3:55PM PST
[Investigating] Service Disruption

IT is investigating a disruption to the swlaw.edu website, causing anyone who navigates to it to be prompted to download the page instead of viewing it.

November 13, 2025 4:29PM PST
[Monitoring] Operational

The site is now operational. IT is still investigating the root cause of the issue and will be monitoring for further disruptions.

November 13, 2025 5:27PM PST
[Investigating] Service Disruption

The issue has returned. IT is continuing to work with our vendor to resolve the issue.

November 13, 2025 7:58PM PST
[Investigating] Partial Service Disruption

IT continues to work with our vendors and providers to resolve the issue.

November 13, 2025 10:06PM PST
[Investigating] Service Disruption

IT continues to work with our provider and vendors to resolve the issue.

November 14, 2025 3:37AM PST
[Identified] Service Disruption

IT continues to work with our provider and vendors to resolve the issue.

November 14, 2025 8:15AM PST
[Investigating] Service Disruption

IT continues to work closely with our hosting provider, technical partners, and the Communication and Marketing team to identify the cause and restore full service.

November 14, 2025 9:07AM PST
[Investigating] Degraded Performance

IT in working with our technical partners, and the Communication and Marketing team has implemented a workaround to restore functionality while we continue to work on fully resolving the issue.

November 14, 2025 2:58PM PST
[Monitoring] Operational

Our hosting provider has identified and corrected the root cause of the issue on their platform. IT is monitoring for continued stability and performance.

November 14, 2025 4:10PM PST
[Resolved] Operational

The swlaw.edu site has remained stable and fully operational.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:30 AM so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

November 13, 2025 4:30AM - November 13, 2025 8:30AM PST


November 13, 2025 4:30AM PST
[Update] Scheduled maintenance is starting.

November 13, 2025 7:28AM PST
[Update] Maintenance is complete.