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Degraded Performance: Campus Network - 11/11/2024Operational

Incident Status

Operational

Components

Campus Network and Infrastructure

Services

Campus Internet Connection, Campus Wireless Network, Campus Wired Network, Campus Compute and Storage, Campus VPN


November 11, 2024 7:33AM PST
[Investigating] SW IT is investigating alerts from our monitoring systems that may indicate an issue with the campus network, including the wired and wireless network, VPN, phones, etc.

November 11, 2024 8:16AM PST
[Identified] SW IT has identified that there is an issue with a piece of networking equipment but the network has remained stable and operational.

November 11, 2024 10:17AM PST
[Identified] SW IT has determined that there has been a failure with a critical piece of networking equipment and is working with the vendor to get a replacement. The network has remained stable and operational as it is designed to endure such a failure through its high-availability mechanisms.

November 12, 2024 2:18PM PST
[Identified] A replacement piece of equipment will be put in place tomorrow morning starting at 6:00 AM. Please see "Critical Unscheduled Maintenance: Campus Network - 11/13/2024" for additional details.

November 13, 2024 9:04AM PST
[Monitoring] SW IT has replaced the failed network equipment, restoring full network functionality. We are monitoring to confirm complete stability.

Business Systems

Operational

Web Sites

Operational

Email and Office 365

Operational

Campus Network and Infrastructure

Operational

Security and Identity

Operational

Teaching & Learning

Operational

Zoom Conferencing

Operational

Student Residences

Operational

7

Upcoming Maintenances

2

Incidents Last 30 Days

13

Maintenances Last 30 Days

External Services

AWS Route 53

Acquia

Azure

Citrix ShareFile

DocuSign

MS Office365

Status.io

Zendesk

Zoom

Scheduled Maintenance

Scheduled Maintenance: Perceptive Content Application Server - 11/21/2024Planned Maintenance

Schedule

November 21, 2024 5:00AM - 8:00AM PST

Components

Business Systems

Services

Perceptive Content (Formerly ImageNow) Document Management System

Description

IT will be performing system maintenance on the Perceptive Content Application server. Reason: To ensure optimal functionality and performance. Expected Impact: The Perceptive Content server will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: File Servers - 11/21/2024Planned Maintenance

Schedule

November 21, 2024 5:00AM - 8:00AM PST

Components

Business Systems

Services

Faculty and Staff Home Folder Server, Faculty and Staff Department/Committee File Server, Faculty and Staff Temp Scan Server

Description

IT will be performing scheduled system maintenance on all File Servers. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty & Staff Department, Home, Committee & Scan shared network drives (e.g. J, H, V & S drives) will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: EMS Room Reservation - 11/25/2024Planned Maintenance

Schedule

November 25, 2024 5:30AM - 8:00AM PST

Components

Business Systems

Services

EMS Room Scheduling

Description

IT will be performing system maintenance on the EMS Room Reservation system. Reason: To ensure optimal functionality and performance. Expected Impact: EMS will not be accessible during this time from both off and on-campus.
Scheduled Maintenance: Campus Email Relay - 11/25/2024Planned Maintenance

Schedule

November 25, 2024 6:00PM - 9:00PM PST

Components

Campus Network and Infrastructure

Services

Campus Email Relay

Description

IT will be performing scheduled system maintenance on the Campus Email Relay. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The following services will be unavailable or should be considered unreliable during this time: Informer reports, scan to email, etc.
Scheduled Maintenance: Print Server - 11/26/2024Planned Maintenance

Schedule

November 26, 2024 5:00AM - 8:00AM PST

Components

Business Systems

Services

Faculty and Staff Print Server

Description

IT will be performing scheduled system maintenance on the faculty and staff Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: Faculty and Staff network printing will be inaccessible or considered unreliable during this time.
Scheduled Maintenance: Student Printing (PAPERCUT) - 11/26/2024Planned Maintenance

Schedule

November 26, 2024 5:00AM - 7:30AM PST

Components

Campus Network and Infrastructure

Services

PaperCut Student Printing, PaperCut Student Printing: Web Print

Description

IT will be performing scheduled maintenance of the PAPERCUT Student Print Server. Reason: To ensure optimal security, functionality, and performance. Expected Impact: The student printing, copying/scanning, and Add Value Stations will be inaccessible or should be considered unreliable during this time.
Scheduled Maintenance: Card Access & Surveillance - 11/26/2024Planned Maintenance

Schedule

November 26, 2024 7:00AM - 10:00AM PST

Components

Business Systems

Services

Card Access System

Description

IT is performing scheduled system maintenance on the Card Access and Video Surveillance systems. Reason: To ensure optimal functionality, security, and performance. Expected Impact: All doors and readers should continue to function. Impact details are included in the internal email.

History (Last 7 days)

Scheduled Maintenance: Forms Server - 11/19/2024Planned Maintenance

Description

IT will be performing scheduled system maintenance on the online forms server (i.e. Request for Parking, etc.) Reason: To ensure optimal security, functionality, and performance. Expected Impact: The online forms server will be inaccessible or considered unreliable during this time from both off and on-campus.


Components

Web Sites


Services

Web Forms


Schedule

November 19, 2024 5:00AM - November 19, 2024 8:00AM PST


November 19, 2024 5:00AM PST
[Update] Scheduled maintenance is starting.

November 19, 2024 8:00AM PST
[Update] Scheduled maintenance is complete.
Scheduled Maintenance: TEST environments of the Colleague ERP SystemPlanned Maintenance

Description

IT will perform scheduled system maintenance on the TEST environments of the Colleague ERP System. Reason: Ensure optimal functionality of the Student Information system. Expected Impact: The TEST environments of Colleague UI, Self-Service, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please log out of these services before 4:00 AM so maintenance can begin.


Components

Business Systems


Services

TEST Colleague ERP Environment


Schedule

November 18, 2024 4:00AM - November 18, 2024 8:00AM PST


November 18, 2024 4:00AM PST
[Update] Scheduled maintenance is starting.

November 18, 2024 7:04AM PST
[Update] The TEST environments of the Colleague ERP System are now operational.
Scheduled Maintenance: Colleague ERP SystemPlanned Maintenance

Description

IT will be performing scheduled system maintenance on the Colleague ERP system. Reason: Ensure optimal functionality of our Student Information System. Expected Impact: Colleague UI, Colleague Self-Service, Informer, and PuTTY will be inaccessible or considered unreliable during this time from both off and on-campus. Please save all your work and log out of these services before 4:00 am so maintenance can begin.


Components

Business Systems, Web Sites


Services

Colleague ERP, Colleague Self Service, Colleague Payment Gateway, Colleague UI, Informer Reporting


Schedule

November 17, 2024 4:00AM - November 17, 2024 8:00AM PST


November 17, 2024 4:00AM PST
[Update] Scheduled maintenance is starting.

November 17, 2024 7:26AM PST
[Update] Maintenance is complete. Colleague UI, Colleague Self-Service, Informer, and PuTTY are now operational.